Temporary Moderate Cancellation Policy

For all new bookings made between May 15, 2020 – January 31, 2022, we have a Temporary Moderate Cancellation (=TMC) Policy applicable as detailed below. Please know that
(a) this TMC Policy overrules our standard Refund or Return Policy published under SECTION B sub 1 of our Terms & Conditions;
(b) this TMC Policy is paired with a Soft Payment Schedule (see below); and
(c) the above validity period of this TMC Policy may be extended depending on the effects that the COVID-19 pandemic continues to have on global leisure travel.

TEMPORARY MODERATE CANCELLATION POLICY
Your paid amount is never forfeited. Upon cancellation of a booking by Guest, PRESTIGE will issue a cash refund to Guest (*) and/or, for any remaining balance, a full rebate/credit value . The amount refunded in cash is calculated as:
All paid sums on the booking, less a Cancellation Fee equal to

  • 0% of the Total Amount of the booking, if canceled earlier than 30 days before arrival date (= meaning, Guest receives a cash refund of all paid amounts, no questions asked).
  • 50% of the Total Amount of the booking, if cancelled between 30 and 15 days before arrival date; and our Rebate Policy applies (= meaning, Guest receives a cash refund of any balance amount beyond this cancellation fee AND a credit value for this cancellation fee in accordance with our Rebate Policy for pandemic-related cancellations).
  • 100% of the Total Amount of the booking, if cancelled within 15 days before arrival date; and our Rebate Policy applies (= meaning, Guest receives a credit value for this cancellation fee in accordance with our Rebate Policy for pandemic-related cancellations).

SOFT PAYMENT SCHEDULE
Further, following the above TMC Policy, for all new bookings made between May 15, 2020 – January 31, 2022, we offer a Soft Payment Schedule starting with only a 20% deposit; 30 days prior to your arrival another payment of 30%; and 15 days prior to your arrival the final payment of 50%.

(*) NOTE: REBATE VOUCHERS ARE NON-REFUNDABLE
If Guest used a non-refundable rebate voucher as a (partial) payment on a cancelled booking that was made under the above TMC Policy, for any ‘refundable’ amount Guest will instead first receive a new rebate voucher of which the value will be the same as the used value of the original rebate voucher. For the remaining refundable amount, if any, Guest will receive a cash refund.

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