Tierra del Sol Resort Faq’s

Frequently Asked Questions

by guests intending to stay at Tierra del Sol Resort and Golf:

• Is there public transportation close to the resort? / Do you recommend renting a car? Even though frequent public transportation passes just outside the premises of this resort and taxi’s are available at the resort or within 10 minutes from your call, this resort area is very large so a walk through the resort can take you quite some time. Thus we do recommend renting a car when staying at this resort. And if you wish to explore the rest of the island (beautiful sites!) or visit the more remote but exquisite restaurants and landmarks, even more so! We will be happy to assist you with your rental car reservation.

• Where can I rent a car?/ Can you rent a car for me? We have a special arrangement with several local car rental companies for our guests. If you have a booking with us, and would also like to rent a car or 4×4, just let us know in advance (by phone or via e-mail) and we can send a rate list so that you can make your choice, we will make all arrangements and confirm via e-mail. You must however inform us of your arrival flight data or in lieu thereof, call them as soon as you arrive on the island to pick you up. Your condo reservation with us will secure your car rental reservation, and further car rental payment arrangements will take place directly with the rental company after arrival. Parking is free of charge at the resort!

• Can you provide airport transportation? If you’re not renting a car, we can have an associated taxi driver waiting for you when you arrive, to take you to the resort. Regulatory taxi fares are applicable; there is no extra charge for this service. This will only avoid you from waiting in queue for a taxi cab (maximum 5 passengers per cab), but there are ample taxi cabs available at the airport’s arrival hall. The fare includes 1 large luggage piece per passenger; hand luggage is not counted. Large luggage pieces in excess are charged at about $2 each.

• How close is Tierra del Sol from the beach? The resort is located right along the Arashi Beach. You can walk a few minutes from your accommodation to an exit right to this beach. There are several other exquiste beaches very close, too!

• Are there palapas on the beach?/ Is there shade by the pool? There are straw cabanas and palapas on the beach for public use on a first-come-first-serve basis. Club house pool and facilities can be used at an additional cost, payable to the resort club on site.

• Are there beach and/or lounge chairs available on the beach?  There are beach and lounge chairs at the club house pool deck for use by guests who paid for the day or entire stay.

• Are there beach towels available? All our units have sufficient beach towels in accordance with the maximum sleeping capacity of that unit.

• Are there BBQ grills available for common use? Each unit is individually owned, thus provides for its own BBQ grill where possible.

• Can you recommend any restaurants? Sure we can! At the club house there is a very fine restaurant. If you prefer to dine outside the premises, just ask us to send you our “favorite and recommended restaurant list”, and we can even make the reservations for you as well; this is a free service for our guests!

• Are there Supermarkets / Grocery stores close by the resort? There are several minimarkets and supermarkets along the to the left as you exit at the security gate. The larger supermarkets are located about 10 minutes drive away.

• How does your grocery service work? Our grocery service is executed based on a shopping list of required groceries, to be provided by you. The provided list will be purchased on the day of your arrival (a day prior to arrival if arrival day is a holiday) and appropriately stored in your unit prior to your estimated check-in time. A 15% service charge, with a minimum of US$10, is applicable on your actual grocery bill, and your grocery payment takes place cash at check-in. Please send us your grocery list at your earliest convenience if you would like to make use of this service, or at least a few days prior to arrival.

• Do I have as a guest special rates to play golf? Unless you’re a member of the golf club, all guests pay the the standard rates for playing golf. Please inquire at Prestige for the latest rate list.

• Is there hot water in the units? All our units in this luxury resort of course have hot water facility.

• Is there daily maid service? Your unit will be cleaned prior to and after your stay. Guests who are staying longer than one week receive a free weekly full cleaning service. If additional cleaning is desired we will be happy to arrange that for you at an additional cost.

• Is there a hairdryer in the unit? All our units have a hair dryer.

• Can I arrive or leave any day of the week? Our dates are fully flexible, so you may arrive or depart on any day of the week, and your length of stay can be any amount of days (minimum 7 nights in super high-season and 3 to 5 nights in other seasons). Nonetheless, please let us know your firm dates at your earliest convenience, since the (super) high-season weeks are likely to be fully booked a long time in advance.

• Do you have a crib and or high chair? We have a package of a full-size crib with linen and a high chair available at $12.50 per night.

• Can I rent a local mobile phone? We can arrange a rental mobile phone for our guests, at US$ 3 per day. The $3 per day is only for the rental of the phone with a local phone number and SIM card. Outgoing local and international calls are of course charged separately. You receive the phone with a certain amount of calling credit, and additional calling credit can be purchased easily on the island (at all gas stations, drug stores, minimarkets, supermarkets, etc.). Payment for rental fee and settlement of used calling credit takes place when checking out. The rate for local calls is $0.15 to $0.20 per minute; the rate for long distance calls e.g. to US and Canada, using the mobile phone, is additionally about $0.25/minute.