Frequently Asked Questions
by guests intending to stay at Palm Aruba Condos Resort:
Is there public transportation close to the resort? / Do you recommend renting a car? Frequent public transportation passes just outside the premises of this resort, taxi’s are available at the resort within 5 minutes from your call, an in-house restaurant is available whereas several dining and commercial establishments are right there when you step off the premises, and the Palm Beach area is within close walking distance; so a rental car is actually not a requirement. However, if you wish to explore the rest of the island (beautiful sites!) or visit the more remote but exquisite restaurants and landmarks, we then do recommend renting a car. We will be happy to assist you with your rental car reservation.
Where can I rent a car?/ Can you rent a car for me? We have a special arrangement with several local car rental companies for our guests. If you have a booking with us, and would also like to rent a car or 4×4, just let us know in advance (by phone or via e-mail) and we can send a rate list so that you can make your choice, we will make all arrangements and confirm via e-mail. You must, however, inform us of your arrival flight data or in lieu thereof, call them as soon as you arrive on the island to pick you up. Your condo reservation with us will secure your car rental reservation, and further car rental payment arrangements will take place directly with the rental company after arrival. Parking is free of charge at the resort!
Can you provide airport transportation? If you’re not renting a car, we can have an associated taxi driver waiting for you when you arrive, to take you to the resort. Regulatory taxi fares are applicable; there is no extra charge for this service. This will only avoid you from waiting in queue for a taxi cab (maximum 5 passengers per cab), but there are ample taxi cabs available at the airport’s arrival hall. The fare includes 1 large luggage piece per passenger; hand luggage is not counted. Large luggage pieces in excess are charged at about $2 each.
How close is the Palm Aruba Condos Resort from the beach? The Palm Aruba Condos Resort is located about 15 minutes walking distance or a 5 munites drive from the world-famous Palm Beach. Just exit the premises of the complex, and it’s one straight walk to the left.
Are there palapas on the beach?/ Is there shade by the pool? There are straw cabanas and palapas on the beach for public use on a first-come-first-serve basis. Around the pool deck, there are lounge chairs and umbrellas for use by all guests.
Are there beach and/or lounge chairs available on the beach? Each unit is also provided with portable beach chairs and/or portable lounge chairs that can be taken to the beach; of course, these are not to be left on the beach!
Are there beach towels available? All our units have sufficient beach towels in accordance with the maximum sleeping capacity of that unit.
Are there BBQ grills available for common use? Yes, the Palm Aruba Condos Resort has in the rear section of the complex, four full-size gas BBQ grills as well as various picnic tables available for use by all guests and property owners. Certain rules apply for the use and upkeep of these common BBQ grills; please inquire about these rules at the front desk.
Can you recommend any restaurants? Sure we can! Just ask us to send you our “favorite and recommended restaurant list”. If you give us your information we will make the reservations for you as well; this is a free service for our guests!
Are there Supermarkets / Grocery stores close to the complex? There is a supermarket at less than 5 minutes walk from this resort. Several other minimarkets, supermarkets, and even the 4 large supermarkets are located about 5 to 10 minutes drive away.
How does your grocery service work? Our grocery service is executed based on a shopping list of required groceries, to be provided by you. The provided list will be purchased on the day of your arrival (a day prior to arrival if arrival day is a holiday) and appropriately stored in your unit prior to your estimated check-in time. A 15% service charge, with a minimum of US$10, is applicable on your actual grocery bill, and your grocery payment takes place cash at check-in. Please send us your grocery list at your earliest convenience if you would like to make use of this service, or at least a few days prior to arrival.
Is there hot water in the accommodation? All our units in this luxury resort, of course, have hot water facility.
Is there daily maid service? Your unit will be cleaned prior to and after your stay. Guests who are staying longer than one week receive a free weekly full cleaning service. If additional cleaning is desired we will be happy to arrange that for you at an additional cost.
Is there a hairdryer in the accommodation? All our units have at least one hairdryer; most have one in each bathroom.
Can I arrive or leave any day of the week? Our dates are fully flexible, so you may arrive or depart on any day of the week, and your length of stay can be any amount of days (minimum 7 nights in super high-season and 3 nights in other seasons). Nonetheless, please let us know your firm dates at your earliest convenience, since the (super) high-season weeks are likely to be fully booked a long time in advance.
Do you have a crib and or high chair? We have a package of a full-size crib with linen and a high chair available at $12.50 per night.
Can I rent a local mobile phone? We can arrange a rental mobile phone for our guests, at US$ 3 per day. The $3 per day is only for the rental of the phone with a local phone number and SIM card. Outgoing local and international calls are of course charged separately. You receive the phone with a certain amount of calling credit, and additional calling credit can be purchased easily on the island (at all gas stations, drug stores, minimarkets, supermarkets, etc.). Payment for rental fee and settlement of used calling credit takes place when checking out. The rate for local calls is $0.15 to $0.20 per minute; the rate for long distance calls e.g. to US and Canada, using the mobile phone, is additionally about $0.25/minute.